Adigo is committed to ensuring customer satisfaction and fulfilling their requirements with a hassle-free return and exchange process. Please read our return policy carefully to understand the conditions and procedures.
Eligibility for Return/Exchange
A customer is eligible for return/exchange if they receive a product that meets the following criteria:
- The product is used, altered, or defective upon arrival.
- There is physical or in-transit damage to the product.
- The package is empty or missing items.
- The wrong item was sent.
Non-Eligibility for Return/Exchange
A customer is not eligible for return/exchange under the following circumstances:
- The product is no longer needed due to a change of mind.
- The product was mishandled by the customer, leading to wear, damage, or improper use.
- Any item that does not meet our return eligibility criteria.
Guidelines for Return/Exchange
To ensure a smooth return or exchange process, customers must follow these guidelines:
- Customers need to request a return/exchange within 3 days of product delivery.
- If the product is damaged or the wrong item has been sent, the request must be raised within 24 hours of product delivery.
- Customers must share a video with the customer care team while opening the package in case of an empty package or missing items.
- Customers must submit valid proof, including:
- External images of the box from all sides.
- Interior images showing packaging condition.
- Clear images/videos of the damaged product.
- Image of the shipping label.
- Return/Replacement requests will be verified by the Adigo team. Customers must submit proof for verification before approval.
- Once approved, the exchange or replacement will be processed as per the policy guidelines.
- The return process may take up to 7-10 business days, depending on verification and courier timelines.
- In case of product replacement, the replacement will be sent only after the returned product is received and inspected.
Refund & Compensation
- Adigo follows a strict No Refund Policy. Customers may receive a replacement or store credit as compensation.
- Refunds are only issued in exceptional cases at Adigo’s sole discretion.
- If a replacement is unavailable, the customer will receive store credit of equal value to the product price.
- Any refund (if applicable) will be credited to the original payment method and may take 5-7 business days to reflect.
Customer Responsibility
- Customers must ensure the correct and complete shipping address while placing orders.
- Adigo is not responsible for lost or stolen packages after successful delivery.
- In case of disputes, Adigo reserves the right to make the final decision.
For further assistance, please contact our support team at support@adigoecom.com.